How A Drive-Thru Works

written by Mary Mahinda 3rd December 2014

As we all know, the week started with some very good news for foodies and fast food lovers in Nairobi as one of Kenya’s renowned fastfood joint KFC opened the first ever drive through in Kenya.

This will enable everyone to indulge in some fast food treats including those on the move who don’t want to miss out on the fun even as they drive to their next destination.

Being a first of its kind in Kenya, it is expected that most people wouldn’t know how this works, which is where we come in to shed some light on how drive-through or drive-thru works.

Read on before you make that trip to KFC’s Drive-Thru on Mombasa road.

How a drive-thru works (KFC)

A drive-thru is a type of restaurant in which people can order and pick up their food without having to leave the comfort of their cars and usually consists of a building with a driveway around it. Drivers approach a first window or a microphone box and place an order and are then required to drive around to the other side of the building, where the order is delivered through a small window and the customer can pay for it.

Drive-through restaurants are popular with fast food chains such as McDonald’s, Wendy’s and Burger King with a McDonald’s drive-through in Australia holding the Guinness World Record for the fastest service in the world. A drive- through can consist of the following.

A speaker and microphone for a customer to place his/her order as well as for employees to hear the customer’s order.

A free standing sign listing the menu items and possibly their prices, called a menu board. This menu boards can be many depending on how big the drive-thru is.

How a drive-thru works (KFC)

Windows where employees interact with customers by processing the customer’s payment and giving them their order. A drive-through can have either one window serving both functions, or two windows with the first being used for payment and the second used for retrieving the order.

Some restaurants have a marked waiting area just beyond the last window. If there is a significant delay in a customer’s order, an employee may direct that customer to wait in this area, clearing the drive-through lane for the next customer and preventing delays to other customers. When the order is ready, an employee hand-delivers the order to the customer in the waiting area.

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