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Uber Eats: Celebrating One Year in Kenya

written by Yummy Team 9th July 2019

420 restaurants across Kenya now available on the app

280 items in the largest order, whilst the smallest order was just a sachet of ketchup

Since its launch in Kenya one year ago, Uber Eats has increased its local restaurant selection seven-fold since launch, expanding to more than 420 Kenyan eateries on the app. This includes favourites like Maritas BhajiaCrispy Bites CafeMama RocksMcFrys and Nyama Mama, a Kenyan home-style restaurant who delivered for the first time using the Uber Eats app.

Uber Eats has transformed food delivery from an occasional treat into an increasingly important part of everyday eating habits. “We’re working hard to increase selection, speed, convenience, reliability and affordability across the platform,” says Nic Robertson, General Manager for Uber Eats Middle East and Africa.

Our technology and logistics expertise has transformed the way people eat – making food for all occasions, in any location available at the push of a button.  Uber Eats offers the lowest delivery fee in Nairobi and we have continued to delight customers with offers such as our DEALicious meal promos through the app.

 

Catering to local needs

While Uber Eats is a global business supporting more than 220,000 restaurants in 500+ cities across the world, their recipe for success is built on catering to the local taste of the cities they operate in. In Nairobi, Kenya, Uber Eats has catered to food needs both big and small, including a single, banquet-style order of over 280 items.  Customers have clearly taken advantage of app features such as no minimum basket size, with one customer ordering a single sachet of ketchup delivered to their home.

As restaurant options have increased, it’s clear tastes have no borders. Top items ordered by Nairobians include chicken, chips, Bhaji’s, hamburgers and everyone’s favourite, Build Your Own Noodles. Friday lunch and Sunday dinner have proved the most popular times for Nairobians to order over the past year.

Driving restaurant growth

Uber Eats is helping the restaurant industry grow and innovate, making our communities more economically vibrant places to do business. “The app gives restaurants the opportunity to get real-time feedback from their customers on their service experience and favourite dishes. The learnings we have gathered around kitchen structures will also assist restaurants in making the most of their assets to drive new revenues,” explains Robertson.

“Take a look at Chanya Mwanyota who owns Mataam Swahili, a local restaurant in Kilimani Road in Nairobi.  Not only has she grown her customer base through the Uber Eats app, but she has also successfully opened six virtual restaurants following her success on the app

Creating flexible economic opportunities for Kenyans

Uber Eats is also providing local residents with a flexible way to earn an income, whether it’s a full-time earning opportunity or used to top up their existing income.  Nairobi’s very own Boaz, was the very first local delivery-partner to join the app, explains, “Uber Eats has really opened up so many economic opportunities for me, so much so, that I even quit my full-time job last year October to become a full-time delivery-partner. I earn more delivering for Uber Eats than I did at my day job.

One year on, Uber Eats continues to build technology that makes life easier for consumers, restaurant partners, and delivery-partners.


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